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Physical Requirements

The HLTAID competency standards require a level of physical ability to provide first aid and respond to an emergency situation where there may be risk to life. One requirement of the training package is that you are to be assessed as physically capable of performing uninterrupted CPR for at least 2 minutes on an adult resuscitation manikin placed on the floor and 8 minutes for the advanced units of competency.

Due to the potential risk to health and safety where a nominated first aider, or worker with a duty of care, does not have the ability to perform resuscitation and/or first aid to the performance standard, it is not appropriate to issue a statement of attainment to students who are physically unable to meet the assessment requirements. FAAE are unable to make adjustments to these requirements even if the qualification is a necessary part of the learner’s employment conditions.

If you feel you will be unable to meet the physical requirements, please contact the office prior to training on 07 5520 5068 to discuss the options available to you.

Cancellation & Refund
Public Courses & Online Enrolments

To read the Cancellation and Refund Policy in full please click here.

Payment of Course Fees

  • Course fees are payable at the time of booking by Credit Card (Visa, MasterCard or AMEX), EFTPOS or Cash unless otherwise negotiated.
  • Payment will be considered received once funds have cleared FAAE’s bank account.
  • A Statement of Attainment will not be issued until full payment has been received.

Cancellation & Refunds

  • All refunds will incur an Administration Fee regardless of time given. (See Table of Fees)
  • Where a learner provides a minimum of 48 hours notice prior to the commencement of training advising they wish to cancel from a booked course, a refund less an Administration Fee will be payable to the payee.

Refunds will not be issued when:

  • A learner cancels their training within 48 hours of the commencement of training.
  • A learner changes their course type within 48 hours of the commencement of training. The balance of course fees (if applicable) are payable at the time of amendment.
  • A learner does not attend a booked course (no-shows).
  • A learner does not complete the course once they have commenced. This includes the online learning and assessment component of express courses.
  • A learner has commenced/completed and or failed the pre-course online assessment in preparation of face-to-face training.
  • A learner simply changes their mind within 48 hours of the commencement of training.

All refund requests must be submitted in writing to [email protected] or mail Po Box 554, MIAMI QLD 4220. Approved refunds less any applicable fees will be processed within 14 days from the time the learner provided written notice to cancel their enrolment.

Transferring to an alternative course date

  • No additional fees will be incurred if a learner transfers to an alternative date a minimum of 24 hours prior to the commencement of the face-to-face training.
  • A Reschedule Fee will be incurred if a learner transfers to an alternative date within 24 hours of the face-to-face training. The reschedule fee is due upon booking a new date.
  • Bookings and payments placed on hold will only be held for a 6-month period from the notification date. After 6 months the learner’s course fee will be forfeited. Course fees will be re-booked at the current advertised course rate. Additional fees may apply as course fees are subject to change.

Late Arrival & No-Show

  • Please ensure you arrive at least 15 minutes prior to the start time of your selected course.
  • No refund will be given for a non-attendance or late arrival to a booked course and 100% of course fees will be forfeited. Full course fees are payable should a learner wish to re-book.

Early Departure

  • No refund is available if a participant leaves prior to completing the course/unit of competency. However, if a participant wishes to finalise incomplete units of competency at a future course, the original fee can be used as a credit towards that course plus a Reschedule Fee. This offer is available within a 4-week period from the initial training date.

Cancellation & Refund
In-House Training

To read the Cancellation and Refund Policy in full please click here.

In-House training is quoted based on number of participants, location and course type. A minimum onsite fee applies to all in-house training.

Payment of Fees

  • An invoice will be issued based on the final number of participants.
  • Should the final number of participants fall short of the minimum in-house requirement the minimum in-house fee will be apply.
  • Fees apply to a participant who does not complete the course once they have commenced. This includes the online learning and assessment component of express courses.
  • Payment is strictly due on receipt of invoice unless otherwise authorised.
  • Payment will be considered received once funds have cleared FAAE’s bank account. Statement of Attainments are issued on receipt of payment.
  • Settlement of invoice can be made by internet transfer (details will be provided on invoice) or credit card (MasterCard and Visa Card).

Cancellation & Refunds

  • No fees apply to course amendments or course cancellations made 5 days before the commencement of training and/or online assessment, whichever comes first. Notification to be provided by email or phone call.
  • Cancellations where less than 5 days’ notice is provided will incur a cancellation fee equal to 50% of the minimum onsite requirement.
  • Fees apply for a learner/s who have commenced/completed and or failed the pre-course online assessment in preparation of face-to-face training.

Reschedule of Training Date

  • No fees apply to amendments or cancellations made outside of 5 days from the training date. Notification to be provided by email or phone call.
  • Minimum course fees still apply to in-house training.

Late Arrivals & No Shows

  • Learners who arrive late to training will not be accepted into the session and will be required to rebook. If re-booking to attend a public course the relevant public course fee applies.
  • Full course fees are payable should a learner no-show and wish to re-book. If re-booking to attend a public course the relevant public course fee applies.
  • Minimum course fees still apply to in-house training.

Table of Fees

Administration Fee $11.00 including GST
Reschedule of Training Fee $22.00 including GST
In-House Cancellation Fee 50% of minimum onsite fee
In-House Pre-Course Online Assessment Fee 50% of the quoted per person onsite fee

Statement of Attainment Policy

On successful completion of the required units, you will be issued with a Statement of Attainment in the form of an A4 electronic pdf which in most cases will be emailed on the day of training based on the following:

  • Successful completion of the required assessments
  • Verification of a valid USI (Unique Student Identifier)
  • Course fees are paid in full

Where your training falls outside of normal business hours your Statement of Attainment will be emailed the next business day.

Should you prefer a hard copy Statement of Attainment (wallet card or A4 certificate) to be issued an additional fee of $11 (including GST) per hard copy will apply.

Workplace/Onsite training participants will receive an electronic A4 Statement of Attainment when payment has been received.

Unique Student Identifier (USI)

As of 1 January 2015 the Australian Government implemented the Unique Student Identifier (USI) scheme.  The USI creates a personal online record of a learners nationally recognised training. From 1 January 2016 it is compulsory that all participants completing nationally recognised training have a USI. To apply for a USI please click here, all you need is one form of ID e.g. Drivers Licence, Medicare Card, Birth Certificate. The process is simple, quick, no cost to you and you will receive your USI within minutes. Please provide your USI by email prior to training to [email protected] or phone 07 55205068. PLEASE NOTE A STATEMENT OF ATTAINMENT CANNOT BE ISSUED WITHOUT A VERIFIED USI.

Dependants/Children

Unfortunately, First Aid Accident & Emergency does not have the facility to allow you to bring your baby and/or children with you to training. We do, however offer flexible training which allows you to split the one-day course over two days. Please call the admin team on 07 5520 5268 to discuss your options.

If your child/children are over the age of 14 they can complete Nationally Recognised Training provided they are accompanied by a parent or guardian. Alternatively, a parent or guardian can authorise for a person who is over the age of 14 to attend training on their own by completing and signing an Under 18 Consent Form.

Participant course fee Sale

First Aid Accident & Emergency from time to time will offer sale or discounted pricing on normal participant course fees. Sale or Promotion Codes are subject to availability, subject to change without notice and not available with any other discount or offer.

RSOCT23 Promotion

Valid for public Provide First Aid and Provide First Aid EXPRESS course dates until 31/10/2023. Subject to availability and change, excludes any other discount or offer. Valid for new course bookings only.