Refund and Cancellation
Policy

At FAAE we like to keep things complication-free.

Cancellation

• A 100% refund is available if you cancel your booking a minimum of 48 hours prior to the commencement of training.
• No refund is available if a cancellation is made within 48 hours of the commencement of training.

Transferring to another course

• No fees will be incurred if you transfer to an alternative date 48 hours prior to the commencement of training.
• A $20 reschedule fee will be incurred if you transfer to an alternative date within 48 hours of the commencement of training.

No Show

• No refund will be offered for a non-attendance (no-show) to a course.
• A fee which is 50% of the original booking fee will be incurred if you ‘no-show’ and wish to re-book.

Early departure

• No refund is available if you leave prior to completing the course/unit of competency. However, if you wish to finalise incomplete units of competency at future course, the original fee can be used as a credit towards that course plus a $20 reschedule fee. This offer is available within a 4 week period from the initial training date.

In the event First Aid Accident & Emergency cancels a face to face course for any reason, a full refund of booking fees will be made.  Alternatively, FAAE will transfer your booking to another date at no cost additional cost.

An application for refund of course fees under any other circumstance must be made in writing to the Director by mail or email.

Attention: Scott Whimpey
Po Box 554
Miami Qld 4220
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