First Aid Accident & Emergency
Do you have a Defibrillator or thinking of purchasing one?
First Aid Accident & Emergency are a 100% Australian owned and operated Defibrillator bundle specialist.
As the trusted Defibrillator supplier to the GC Commonwealth Games and over a 1000 workplaces in Australia, we have put together all the information you require to become HEART SAFE. This information is designed to help you manage your device, implement training and develop procedures for the most vital piece of equipment to save a life in your organisation.
Trusted experts, here to help.
Have a read through our most common questions about Defibrillators and all the information we have provided for you.
Our team are specialists when it comes to defibrillators, how to use them and what is required for your organisation.
If you don’t see your defibrillator query answered below, be sure to call one of the FAAE team today 07 55205068 —we’ll be happy to help with any of your defibrillator questions.

Forward Hearts – Paying it Forward
As a part of FAAE’s commitment to community, we like to share the success stories and ‘pay it forward’. Our forward Hearts program rewards Sudden Cardiac Arrest survivors by giving them a Defibrillator for surviving such a massive ordeal.
Scott Whimpey , our Director had the pleasure of catching up with Tyler Newman this week, a 16 year old Sudden Cardiac Arrest Survivor, and handing him and his family their own HeartSine 360p Vehicle pack. Congratulations Tyler for being a survivor and congratulations to the Slack Creek Tigers Soccer club for saving Tyler.
Defibrillators: Everything you need to know
Can you be held liable for a Defibrillator?
First responders using a Defibrillator in ‘good faith’.......
First responders using a Defibrillator in ‘good faith’ have no liability issues and cannot be sued in Australia.
Defibrillators are designed to administer a shock to a patient – only if they need it.
Defibrillator shock settings cannot be changed, so a shock cannot be given to a patient even if mistakes are made by first responders. There is no liability on the First Aid responder if the casualty does not survive.
An Automated External Defibrillator (AED) will not ‘shock’ someone if they do not need it, so the AED cannot cause more injury to the casualty.
Organisations installing a AED do not need to worry about a Defibrillator accidentally shocking someone or hurting a patient as they have been designed for public use by everyday people.
When a Defibrillator is used in an emergency ‘The Good Samaritan Act’ is applicable. The act acknowledges First responders acting in good faith at their own level of training – even if not trained, the act recognises the stress and having to respond quickly to help someone!
The Good Samaritan Act
A Good Samaritan is defined as ‘as a person acting without expecting financial or other reward for providing assistance. Although jurisdictional differences exist, Volunteers are generally defined as a member of a Volunteer organisation performing voluntary community work.’
Protection of good Samaritans in Australia is provided through the following State and Territory Acts:
- New South Wales – Civil Liability Act 2002
- Victoria – Wrongs Act 1958
- Queensland – Law Reform Act 1995 (Qld) s 16 and Civil Liability Act 2003 (Qld) s 26
- Western Australia – Civil Liability Act 2002
- South Australia – Good Samaritans (Limitation of Liability) Bill 2002
- Tasmania – Civil Liability Act 2002
- Australian Capital Territory – Civil Law (Wrongs) Bill 2002
- Northern Territory – Personal Injuries (Liabilities and Damages) Act
The Australian Resuscitation Council through its ANZCOR Guideline 10.5 details information on Legal and Ethical Issues Related to Resuscitation.
Are Defibrillators safe?
A defibrillator is a fault finding device and will not shock a patient unless...
A defibrillator is a fault finding device and will not shock a patient unless their heart requires a shock, the way a defibrillator has been designed makes it fool proof, it analyses the heart of the patient to identify if the heart is fibrillating in an abnormal rhythm, and will only shock if the heart is fibrillating.
If the defibrillator can’t find a fibrillating heart rhythm, then it will not shock the patient. Making defibrillators 100% safe for anyone to use.
When do you use a Defibrillator?
We are asked on a regular basis, when is the right time to...
We are asked on a regular basis, when is the right time to use a defibrillator on a patient?
If a person goes into cardiac arrest, then the heart stops functioning effectively, this causes the patient to loose blood pressure and have no blood circulation – Brain and heart damage occurs in a matter of minutes.
DO NOT PUT A DEFIBRILLATOR ON FIRST
The patient needs CPR, this will circulate blood through the body and help to prevent tissue death in the heart and brain-“Time is Heart and Brain”- Scott Whimpey – Director FAAE.
Once CPR has been started, now is the time to apply the Defibrillator, making sure that CPR continues while the pads are applied to the patient. Much like a pool pump loosing function, we need to prime the pump first before we start it up.
Studies show that the more we stop CPR in the first 10 minutes, the more brain and heart damage occurs, we need to minimise interruptions to compressions in the initial stages of a resuscitation.
The Chain of Survival
The Chain of Survival is recognised by the Australian Resuscitation Council...
The Chain of Survival is recognised by the Australian Resuscitation Council as the most important steps in a resuscitation to increase the chance of survival from a Sudden Cardiac Arrest (SCA). These steps are simple and should be implemented for a patient that is not responsive and not breathing.
1- Call for help- Call 000 as soon as possible
2- Start CPR- this will help to push blood to the brain and prevent brain damage
3- Apply the Defibrillator and follow the prompts
FAAE encourages your organisation to display these steps next to your Defibrillator to prompt rescuers to respond in an effective manner.
Contact us for a free ‘Using a Defibrillator’ wall chart on 07 55205068
Why is it called an AED?
This is a term or acronym to abbreviate the Defibrillator...
What does AED mean?
This is a term or acronym to abbreviate the Defibrillator
Automated – This means Automatic, an AED will do its job automatically. Unlike a manual defibrillator that requires the operator to know heart rhythms, hospital would use a manual device on a patient to analyse the heart rhythm to look at the ECG.
External – This means used externally from the patient
Defibrillator – Means to de-fibrillate the heart and restore normal heart function.
FAAE recommends that this sign is displayed in your organisation to let everyone know that you have a defibrillator and where its stored.
How do you use a defibrillator?
Defibrillators are very easy to use...
Defibrillators are very easy to use.
Once you switch the Automated External Defibrillator (AED) on, it will tell you exactly what to do via verbal and visual prompts.
This will usually begin with the defibrillator prompting you to call for help and expose the patients chest, it will then instruct you to apply the adhesive pads to the chest of the patient. You’ll then be prompted to ‘not touch the patient’ as the AED is analysing the heart rhythm of the patient and may deliver a shock.
Once this has happened the AED will instruct you to perform CPR. Our defibrillators will guide you through this stage of the resuscitation to help ensure you are performing the CPR correctly and at the right pace.
How do Defibrillators work?
A Defibrillator fault finds the heart of the patient to identify if the heart is fibrillating...
A Defibrillator fault finds the heart of the patient to identify if the heart is fibrillating in an abnormal rhythm.
If the defibrillator finds the heart fibrillating in either Ventricular Fibrillation (VT) or Ventricular Fibrillation (VF), it will trigger a program in the Defibrillator and prompt a shock to be delivered through the patients heart. This shock is delivered in a special way that’s called Bi-Phasic, this means 2 smaller shocks that are milliseconds apart, the first shock is designed to de-sensitise the heart and stop the fibrillation and the second shock is designed to re-trigger the heart in a normal beating – pumping rhythm.
The energy of the shock that comes form the defibrillator also varies, this is called escalating energy, the first shock from a defibrillator is small for smaller patients, the second shock is larger and the third is usually maximum output of the device – somewhere between 200j to 360j of energy.
How much does a defibrillator cost?
The cost of a defibrillator will depend on the make and model. Here at First Aid...
The cost of a defibrillator will depend on the make and model. Here at First Aid Accident & Emergency, the defibrillators and defibrillator bundle packs we stock vary in price. Our defibrillator bundles and packs are available in our online shop and prices start from as little as $1469.
Can you buy a defibrillator for home?
Yes, defibrillators are available for purchase for personal use. At FAAE, we stock...
Yes, defibrillators are available for purchase for personal use. At FAAE, we stock a range of defibrillators and defibrillator packs which are perfect to keep at home, work or to carry with you in your vehicle.
How often does a defibrillator need to be serviced?
Modern defibrillators have been specifically designed so...
Modern defibrillators have been specifically designed so that they will work without the need for a heavy maintenance schedule. Our AED’s will conduct internal self-checks regularly (usually daily, weekly or monthly) and alert you via a beeping sound if something needs attention. We also recommended that you inspect your defibrillator on a monthly basis, all our AED’s come with this checklist. The monthly check includes checking the expiry on the battery and pads, signage and having a suitable AED preparation pack for the patient.
Can you use a defibrillator on a child?
This will depend on the defibrillator, but generally, the answer is yes. Most defibrillators...
This will depend on the defibrillator, but generally, the answer is yes. Most defibrillators will have the option of purchasing paediatric pads for children under 8 yrs or 25kg, our Lifepak CR2 Defibrillator comes with a built in button that allows the rescuer to adjust the AED to child or adult mode. If the defibrillator does not have child or paediatric pads, you can simply place one of the pads on the front and one on the back of the child, this will reduce the shock into the heart of the child and is suitable for a patient under 25kg. Always ensure you follow the instructions provided by the AED and follow the correct pad placement for adults and placement for children.
Do you need training to use a defibrillator?
No, you don’t need training to use a defibrillator, however we recommend...
No, you don’t need training to use a defibrillator, however we recommend some basic training or a workshop on the steps to apply a Defib. Defibrillators have been designed so that they’re easy to use in an emergency by anyone, if you use a device as a public responder, you are also legally covered when acting in good faith.
Here at FAAE we believe that some basic training couldn’t hurt, we offer an online training program that will show you how to do CPR and also covers the key steps to consider when using the Defibrillator. As a Registered Training Organisation (RTO23508) we also offer accredited CPR and AED training – this is the recognised course that should be done in as workplace if you have a Defibrillator- HLTAID001 Provide CPR.
Does a defibrillator restart a stopped heart?
No, one of the biggest myths associated with defibrillators is...
No, one of the biggest myths associated with defibrillators is that they restart the heart once it has completed stopped—this is not correct. Defibrillators work to identify any irregular fibrillating heart rhythms (like those that occur during a Sudden Cardiac Arrest) and then shock the heart so that it can return to its natural rhythm. Defibrillator don’t look for a ‘flat lined heart ‘ and cant shock it back to life, drugs are used in this case.
What is Sudden Cardiac Arrest?
Sudden Cardiac Arrest (SCA) is the abrupt stop of heart function. When...
Sudden Cardiac Arrest (SCA) is the abrupt stop of heart function. When a patient experiences SCA they will also lose consciousness and stop breathing. SCA is usually the result of an electrical disturbance in the heart, which is not the same as a heart attack.
What are the different types of defibrillators?
The main types of defibrillators available include...
The main types of defibrillators available include semi-automatic, fully automatic and manual options. There are many different defibrillator manufacturers these days, so there will always be a slight variation between the different makes of defibs. Here at FAAE, we stock Physio Control LIFEPAK defibrillators and HeartSine defibrillators.
Can Defibrillator batteries be recycled?
Defibrillator batteries contain Lithium so...
Defibrillator batteries contain Lithium so it is important batteries are not included with your everyday rubbish but yes, they can be recycled. There are a number of places where you can dispose of your expired or used batteries to ensure they are recycled correctly. Battery World have a battery recycling program and can assist with the recycling Battery Recycling Program | Battery World.
Alternatively, visit the Australian Battery Recycling Initiative How to find a battery recycler | Australian Battery Recycling Initiative to find your nearest battery recycling location.
First Aid Accident & Emergency
All Enquiries & Bookings:
Office: 07 5520 5068
Postal Address:
PO Box 554
Miami QLD 4220
Varsity Lakes Office & Training Room:
Sports House at Varsity Lakes
337 Christine Avenue
Varsity Lakes Qld 4227
Coomera Training Room:
1/21 Dreamworld Parkway
Coomera QLD 4209
Office Hours:
Monday to Friday: 8.30am – 5pm