First Aid Accident & Emergency
First Aid Accident & Emergency – Official Defibrillator Supplier to the Gold Coast 2018 Commonwealth Games and parkrun Australia.
As a 100% Australian owned family business, our team are focused on saving lives. We do this by offering 5-star products and quality training.
As industry leaders, we are considered experts in Defibrillator Bundles and emergency training. We pride ourselves on teaching practical skills that are based on real-life situations. This is essential for every student and helps them practice the new-found skills in a situation.
Our courses teach people to perform in their own way in emergency situations. All our students leave the courses with confidence and the ability to handle critical situations mentally as an individual or in a team capacity. One of our students was the Mayor of the Gold Coast – this is his story after training with us. GC Mayor Tom Tate performs a successful resuscitation.
Our personalised service caters for small businesses, yet is large enough to look after national corporations. As a registered training organisation (RTO 32508), our training courses are nationally accredited and are personalised to workplaces throughout South East QLD and Northern NSW.

Our Philosophy and Mission
“Our mission is to educate and empower people in a fun and professional environment, teaching ordinary people how to apply first aid in extra ordinary situations.”
Australia’s BEST Defibrillator Packages and first aid equipment
First Aid Accident & Emergency are a STRYKER Australia Platinum Partner and supply HeartSine and Lifepak defibrillators to Australian businesses and sporting clubs. Our customers include parkrun Australia, Gold Coast Commonwealth Games, Accor Hotel Group, The STAR Casino, Land rover Jaguar and many more.
Our Company
First Aid Accident & Emergency was established in 2007 in response to a need for fun and innovative First Aid training and equipment for workplaces.
First aid training wasn’t new at the time but our Director, Scott Whimpey, noticed that the majority of service providers were offering the standard long winded, outdated courses that seemed to just “go through the motions”.
We understand that one size does not fit all and our clients have different needs and requirements. We can tailor packages for your workplace with training and equipment. We have a range of programs, online videos and resources for workplaces to assist with on going staff training.
Meet the FAAE Team
100% Family owned First Aid & Defibrillator experts

Scott Whimpey
Director | Defibrillators & Training
Scott Whimpey : Director of First Aid Accident & Emergency
Scott is a Gold Coast local, attended Miami State High School and has been involved with surf clubs and first aid since 1986. He is a qualified medic and is actively involved in local community organisations, working with a range of businesses to develop their response to a critical incident. These organisations including parkrun Australia, The Kokoda Challenge, CONDEV Cares and most recently Currumbin Special School, where he donated training and a Defibrillator to the school.
Scott is a highly motivating individual and has developed his team to be exceptional in the skill set of emergency training. He has a proven ability to inspire others to become exceptional at teaching the skills of saving a life.
“I pride myself in the art of live action, reality based training scenarios”
Our clients are immersed in the complete first responder experience and all our trainers have a performance based training approach.

Director: Scott Whimpey
Scott has also been instrumental in developing the Defibrillator business. After the FAAE team performed a resuscitation in 2015, he became focused on making Defibrillators accessible for every Australian workplace, club and individual.
Scott also has a passion for endurance sports including Ironman Triathlon, state and national distance running events, and still holds record times in the 96km Gold Coast Kokoda Challenge.
First Aid Accident & Emergency – 100% Local, Family owned first aid and Defibrillator bundle specialist.
Melanie Whimpey
Administration/Finance Manager

Mel is the Administration Manager for First Aid Accident & Emergency and has extensive experience within administration and bookings for some of the largest organisations on the Gold Coast.
Mel has a friendly can-do attitude with an eye for detail. Often referred to as the nerve centre behind FAAE, Mel is the go-to person for course bookings, accounts and any additional information regarding student information.
Samantha Shears
General Manager

Samantha joined the First Aid Accident & Emergency team in December 2020 as General Manager. She has extensive experience in Sales, Marketing, Customer Service and Administration management working for some of the Gold Coast’s most recognisable organisations, more recently in the tourism industry.
Sam is a born and bred local and you’ll find her most weekends either down at the beach or somewhere exploring in the Hinterland.
Emma
Administration Supervisor

Emma has been with FAAE since early 2014 and is a fabulous asset to the administration team. Emma has a vast knowledge of administration within the construction and project management industry having worked with some of the largest development groups on the Gold Coast. Emma was also part of the team that put Varsity Lakes Community Ltd and the Varsity Sports House on the map.
Misty
Administration

Misty Joined the FAAE Team in late 2019 in a part-time capacity. Misty has an extensive background in administration and training within RTO’s and new apprenticeship centres, working with people to gain employment and skills in the Vocational, Education and Training Industry for many years.
As a local Gold Coaster, Misty loves the beach, outdoors and most of all her 2 amazing kids.
Maddie
Administration

Maddie joined the FAAE Team in 2020 and is our amazing Junior Administration Assistant with 4 years of customer service experience.
Maddie has been involved in surf lifesaving at Burleigh Heads since she was 7 and is now a volunteer patrol captain, bringing many years of experience to help you book your first aid training with team FAAE.
Alby
Defibrillator Expert | Warehousing

Alby is a Defibrillator expert with extensive knowledge of AED’s as well as all things warehousing and logistics. He has over 10 years experience in sales and warehousing with well known local Gold Coast organisations.
You’ll find Alby in the great outdoors on the weekend either mountain biking or on the golf course.
Glen
Training Supervisor

Glen is a Gold Coast local and has lived in Burleigh and Palm Beach for last 45 years, attending Miami State High.
He has a variety of work experience in the Education, Tourism and Building industries.
Glen is very passionate about First Aid and the need for Defibrillators in every workplace. He teaches with passion and engages his students in a calm and professional manner.
He enjoys bush walking, ocean ski paddling and snorkeling.
Rachel
Trainer

Rachel is passionate about the health industry and loves to share this by educating others.
With a strong background in education, health services, wellness and fitness streams, you can guarantee all FAAE classes with Rachel are fun, educational, interactive and most of all entertaining!
When not facilitating courses, Rachel spends her time with her family and friends, playing sports, or purposefully getting lost in a forest somewhere.
Louise
Trainer

Louise is an experienced trainer and assessor, and is currently training our Provide CPR, Provide First Aid and Provide First Aid in an Education and Care Setting courses.
Lou has great communication skills and believes that learning is best when each experience is colourful and memorable.
She is a true local and attended Miami High School which is where her First Aid journey began at the age of 17, volunteering to become a first aid officer in her first role at Pacific Fair. She completed a mentorship with QLD Ambulance and RLSSQ in 2013 to become a First Aid Trainer and Assessor, gaining the skills required to be able to present.
Prior to working as a First Aid Trainer, Louise gained a qualification as an AUSSWIM instructor where she trained swimming and water safety. She also became qualified as a Health & Safety Representative on the Gold Coast, conducting bi-annual inspections and risk assessments for organisations.
First Aid Accident & Emergency
All Enquiries & Bookings:
Office: 07 5520 5068
Postal Address:
PO Box 554
Miami QLD 4220
Varsity Lakes Office & Training Room:
Sports House at Varsity Lakes
337 Christine Avenue
Varsity Lakes Qld 4227
Coomera Training Room:
1/21 Dreamworld Parkway
Coomera QLD 4209
Office Hours:
Monday to Friday: 8.30am – 5pm